A few weeks ago, I wrote about the Plain English Bill going through the New Zealand parliament. The bill passed – it’s now law! This piece in The Age by David Astle describes why plain language is so important and introduces Milton A Smith’s concept...
Bad writing is the bane of my life.It takes more time to read and make sense of bad writing. It’s frustrating red-penning lousy work.It’s a huge cost to business.Consider this.Jo works in a large organisation and spends about 15 minutes each day trying to make sense...
My partner and I had a holiday weekend in a hotel in regional Victoria recently and enjoyed the walk-in, walk-out, no-need-to-prep-anything experience of our luxury hotel room. I handed over my driver’s licence at check-in, which was photocopied. I didn’t...
There are always trade-offs in strategic planning. To create space for new, high-value activities, some things have to go. It’s the only way to deliver impact and grow. Most companies allocate the same resources to the same...
It’s a phrase we may have heard, but many of us ignore it. Thought to have been coined by American aircraft engineer Kelly Johnson and widely adopted by the engineering industry, the principle is that most systems work best if they’re kept simple rather than...
